| What types of pottery items do you offer? | We offer a diverse range of pottery items ideal for painting, including mugs, plates, bowls, vases, and seasonal items. Each piece is meticulously selected to enhance your painting experience. |
| How do the DIY pottery kits work? | Our DIY pottery kits come with everything you need to create your masterpiece at home. Each kit includes the pottery item, paints, brushes, and easy-to-follow instructions. Depending on the kit you choose, you can either return it to us for firing or let it dry at home to keep as is. |
| How can I order a pottery kit online? | You have two options for ordering online: • Option 1: Paint and Fire 1. Order Your Kit: Visit our ‘Shop’ tab and order your DIY pottery painting kit. Be sure to select the 'Fire Option' during your purchase. Each kit includes all the essentials you need to paint at home. 2. Book Your Pickup: Call us on 0450 131 936 to schedule a time to pick up your kit from our shop. 3. Paint at Your Leisure: At home, take your time to paint your pottery with the colours and designs you prefer. 4. Drop It Off: Once you've completed your masterpiece, bring it back to our shop for firing. 5. We Fire It: We handle all the glazing and firing, ensuring your pottery turns out perfectly. 6. Pick Up: We’ll notify you when your pottery is ready. Call us to schedule a pickup time, then stop by to collect and enjoy your handiwork! • Option 2: Paint and Display 1. Order Your Kit: Choose the 'Non-Fire' option from our ‘Shop’ tab. This kit includes everything you need, including special paints that do not require firing. 2. Book Your Pickup: Call us on 0450 131 936 to schedule a time to pick up your kit from our shop. 3. Paint at Your Leisure: Relax and enjoy painting your pottery at home with our decorative paints. 4. Let It Dry: Allow your pottery to fully dry at home—no firing needed. 5. Display It: Place your finished piece around your home or give it as a gift. Enjoy your artwork without any additional steps! |
| How long does shipping take? | Orders are processed within 2–3 business days, with delivery typically within 8–10 business days. Delivery times may vary depending on your location. |
| Do you offer gift cards or vouchers? | Yes, we provide gift cards and vouchers that make excellent gifts for friends and family. They can be used both online and in-store. |
| Are your paints and materials safe? | Absolutely! All our paints and materials are non-toxic, water-based, and safe for all ages, including children. |
| Do you offer group bookings or events? | Yes, we cater for group bookings such as birthdays, date nights, and family gatherings. Contact us for more details or to book a table. |
| Can I book a table to paint in-store? | Yes, bookings can be made via our website. Walk-ins are welcome, but reservations are recommended to secure your spot. |
| How much does it cost to paint pottery in-store? | The cost varies depending on the pottery item you select. Each item's price includes paints and studio time. |
| Do you have a loyalty or membership program? | Yes, we offer a loyalty program that rewards regular customers. Earn points with every purchase and enjoy exclusive discounts and perks. |
| Do you offer corporate or large event packages? | Yes, we offer customised packages for corporate events, school activities, and other large gatherings. Please contact us to discuss your needs. |
| Who can I contact for additional questions or support? | Our customer service team is available to help with any questions or special requests. Reach out via email or phone on +61450131936. |